• We ship to West Malaysia, East Malaysia and Singapore. 
• Shipping costs and estimated delivery times are provided during checkout.

• West Malaysia : Typically 3-7 business days; shipping fee RM8 flat rate
• East Malaysia: Typically 3-7 business days; shipping fee RM16 flat rate
• For the time being, we only ship orders to street addresses (NO PO box address).

• We only offer international shipping to Singapore.
• If you want us to ship to your country, write to us via email (hello@voir.com.my). Country requests made will be reviewed for future plans.
• Shipping duration estimated to be 5-13 business days, but is subjected to custom clearance and weather conditions.
• Shipping fees are automatically calculated according to the weight range of purchase:

1. 0.1kg - 1kg: RM50
2. 1.1kg - 2kg: RM70
3. 2.1kg - 3kg: RM90

• Please note that customs duties and taxes may apply and are the responsibility of the recipient.

• 2 delivery attempts will be made. If the 1st attempt fails, a note will be placed in the recipient's mailbox.
• Customers will then need to arrange for the 2nd delivery themselves.
• Order(s) that are not collected within 14 days of first delivery will be returned to us. In this case, customers will need to:

1. Contact VOIR Gallery’s customer support via (hello@voir.com.my), or WhatsApp (+60125010863) for a faster response.
2. Customers will also be required to cover additional charges for storage fee and other costs incurred.

• Unforeseen circumstances such as customs delays (for international delivery) or adverse weather conditions may impact delivery schedules.
• In the event of any delays, our Customer Service team will keep you informed and assist in resolving any issues.

• Delivery information cannot be amended once order is being fulfilled and processed to ship. For assistance, contact us via email (hello@voir.com.my), or WhatsApp (+60125010863) for a faster response!
• Customers are highly encouraged to contact us if there are any changes to prevent your parcel from incorrect delivery.
• Shipping delays may occur for address amendments.

• All delivery information needed can be located in your order tracking sent via email or phone number.
• Local deliveries - Pos Laju; International deliveries - Janio 
• Enter your Order ID into the into the parcel tracking field to locate the status of your parcel:

1. Local Delivery: Click here for POSLAJU Parcel.
2. International Delivery: Click here for JANIO Parcel.